What to Check When Your Online Jewellery Order Arrives
by Jihaan Savla on Oct 28, 2026
Quick answer: Open your online jewellery parcel on the day it arrives, film the unboxing, and check each piece against your order for count, design, colour, stones, clasps and plating. At Saloni Fashion Jewellery, damaged, defective or incorrect items must be reported within 2 days of delivery, so do not leave the parcel sealed.
Updated October 2026
Most delivery problems are easy to fix when you report them early and show clear photos. This checklist is for shoppers who ordered a necklace set, a pair of earrings or a few bangles online. If you run a shop and receive stock, our wholesale parcel checklist is the better fit.
At a glance
| When to open | The day it arrives |
|---|---|
| Record | Photos or video of the sealed box and each piece |
| Check | Count, design, colour, stones, clasps, plating |
| Report within | 2 days of delivery |
| Where | salonifashionjewellery@gmail.com or WhatsApp +91 98705 89560 |
Why should I open the parcel the same day?
The refund policy at Saloni covers items that arrive damaged, defective or incorrect, but the request must be raised within 2 days of delivery. Opening the parcel the same day leaves you time to check, take photos and write to us. See the refund policy.
If you are not at home on delivery day, ask someone to receive the parcel and open it the same evening. The clock in the policy starts with delivery, not with when you open the box.
How do I record the unboxing?
Film or photograph the sealed box, the shipping label and each item as it comes out. Keep the outer packaging and the invoice until you are sure everything is fine. If a problem appears, these photos show the condition at arrival.
A phone video is enough, and you do not need special equipment. Show the label first, then the contents, and say the order number aloud so it is on record.
What should I count and match against the order?
Check the number of pieces against your order confirmation. For a set, make sure each part is there, for example the necklace, earrings and tikka. Match the design, colour and size to the product page. If you ordered from necklace sets or combo sets, count the pieces in the combo too.
Compare the parcel with your order email line by line. Sets can have several parts, and it is easy to miss that a small piece is absent when the main item looks complete.
What should I inspect on each piece?
Look at stones, beads, clasps, hooks, plating and edges. Check for loose or missing stones, a bent clasp, rough edges and uneven colour. Hold earrings together to compare size. Our guide to checking imitation jewellery quality explains each point, and earring backs and closures helps with fit.
Gently tug stones, check that hooks close, and look at the back of each piece under good light. Do not bend or force anything, since that could count as damage by you.
What counts as normal for fashion jewellery?
Small variations in shade or stone placement between a photo and the piece can happen with fashion jewellery. A broken clasp, missing stones or the wrong item is a different matter. Our guide to what imitation jewellery is made of explains the materials.
Scratches that you cause when trying a piece on are not the same as a flaw that was present on arrival, which is why the photos on the day matter. Keep the tags on until you are happy.
How do I report a problem?
Email salonifashionjewellery@gmail.com with your order details, photos and a short description, or message us on WhatsApp at +91 98705 89560. The team reviews it and shares return instructions. Do not wear or alter the piece before reporting. Read how to return fashion jewellery bought online.
Reports with order number, photos and a clear description are reviewed faster. Our team will reply with the next steps, and if a return is needed, return shipping is covered when the item is damaged, defective or incorrect.
What should I do after the check passes?
Store each piece in a pouch, dry and apart from the others, and start wearing it. See how to store artificial jewellery and how to care for gold-plated jewellery. For a first wear, try earrings or rings.
Take a photo of the finished look when you wear it, so you remember which pieces go together. Rotate your pieces and give each a rest between wears.
In short: open the parcel the day it arrives, film it, count, match, inspect and report within 2 days if something is wrong. The whole check takes only a few minutes, and it protects you if a piece is damaged, defective or incorrect. When everything is fine, you simply enjoy your new jewellery, with photos saved in case you ever need them.
Questions about your order? WhatsApp us at +91 98705 89560. Read how delivery works in how long delivery takes, or see about us.
Related reading: Can You Judge Jewellery Quality From Online Photos? 7 Details to Read and Where to Buy Artificial Jewellery Online in Mumbai With Free Shipping.
