What to Ask a Jewellery Supplier Before Your First Order

Updated October 2026

A first order with a new supplier is a small test of the relationship. The supplier shows how clearly they answer, how honest they are about stock and how they handle problems. This guide is a question list for shop owners, boutique buyers and online sellers. It does not quote any figures or terms, because those depend on the supplier, the category and the design. Ask each question in writing, so you have the answers later. For general safety checks, also read our guide on how to avoid wholesale jewellery scams.

Can I see photographs of the exact designs I will receive?

Ask for clear photographs of each design you plan to buy, not a general catalogue. Check that the photo shows the colour and finish you want, and keep the photos with your order list so you can compare them with the parcel. Saloni can share product photographs for the designs you stock, which is helpful for online sellers who need pictures for their own listings.

Will you confirm stock and the total before I pay?

Ask the supplier to confirm that each design and colour is in stock, and to send a total for your selection, before you make any payment. A supplier who sends rates but cannot say what is available leaves you guessing. At Saloni, the order steps are to message with your shop type and categories, receive designs and rates, confirm quantities, then receive a stock and total confirmation before payment details are shared.

What are the pieces made of and how are they plated?

Ask what the base metal is, what plating is used, what the stones or beads are made of and whether the piece is fashion jewellery or something else. Good suppliers answer plainly and do not call fashion jewellery solid gold or real stone. Our guides on what imitation jewellery is made of and checking imitation jewellery quality list what to look for.

How and when will the order be dispatched?

Ask when the order is dispatched after payment is confirmed, how it is packed and how you will receive tracking. Check that the delivery time suits your season, and leave extra days before any festival or wedding rush. Saloni dispatches once payment is confirmed and ships across India.

How do I raise an issue if something is wrong?

Ask who to contact, how to send photos and how many days you have to report a problem. Confirm these terms on WhatsApp before you order, since terms for wholesale orders can differ from online orders. When the parcel arrives, follow the steps in our wholesale parcel checklist and report faults the same day.

Can I visit and see the stock before I order?

A visit is the best test of a supplier, if you can travel. Saloni welcomes buyers at the Santacruz West, Mumbai showroom; message ahead on WhatsApp so the categories you want are ready when you arrive. Buyers who cannot visit often order entirely over WhatsApp, which makes written confirmation even more important.

What should I do after the supplier answers?

Compare the answers with the supplier's website and photos, note anything vague and start with a small, mixed first order across earrings, necklace sets, bangles and mangalsutra to test quality before you go deeper. Our guide to ordering wholesale jewellery in India covers the steps, and the guide to choosing categories for a small shop helps you decide what to ask for first. For more guides, see our jewellery blog.

Saloni Fashion Jewellery supplies fashion jewellery to shops and online sellers from Santacruz West, Mumbai. Read the wholesale page or message us on WhatsApp at +91 98705 89560 with your shop type and categories. If you are planning gifting stock, our Diwali return gift range guide may help.